Frequently Asked Questions

General

Redivus is an actionable, clinical decision support (CDS) system designed to guide clinicians through time-critical, high-mortality medical events. Redivus differs from other CDS systems by providing interactive guidance through the event with evidence-based protocols.
Redivus was designed by clinicians for clinicians. The solution is specifically designed for physicians, residents, fellows, CNAs, LPNs, RNs, NPs, paramedics, and BLS and ACLS first responders.
We offer subscriptions for individuals and for the enterprise. Both individual and enterprise subscriptions may be paid monthly or annually.
Redivus is designed to work for you as an individual and it provides advanced features when you're part of an enterprise subscription. As an individual, you have access to evidence-based protocols, time-sensitive guidance, notifications, and real-time documentation. With an enterprise subscription, you can also collaborate with your team by sharing events or transferring ownership. Integration with your EHR is also available with an enterprise subscription.
If we've done our job, we think you'll find a simple, intuitive user experience that becomes familiar very quickly. After 20-30 minutes with the app, we believe you'll feel confident using the software with your patients. We have video tutorials available for each clinical scenario, as well as case reviews to help you get up to speed fast.
We would LOVE to hear from you! If you find a bug, please let us know and we'll try get it fixed as quickly as possible. If you see something that could be better or you have a suggestion for a new feature, please drop us a note. If you have clinical or technical questions, please send them our way. We promise to get back to you. The easiest way to reach us is through the app: go to the Manage screen, tap the Feedback button, provide as much detail as you can, and tap the Send Feedback button. Or, you can head over to the Support page at https://redivus.com for contact details.
English. That's it for now since we're only available in the United States. As we grow, we'll roll out support for other languages. If you're interested in another language or you're outside of the U.S., please let us know. We don't want to miss an opportunity to serve you.
Currently, contact information can only be viewed in the Manage screen. If you need to change your contact information, please send an email to support@redivus.com.

Getting Started

To start a new event, tap on the "+" icon in the bottom tray. From the Pathways screen, tap on the event you wish to start.
Redivus supports managing multiple patient events concurrently. Once an event is started, you're able to switch between events from the Events tab.
When you wish to finalize an event, go to the Document tab and select "Archive this event." Don't worry, if you ever need to reactivate an event, you can do so by going the Event screen, select Archived, tap the event, then the Reactivate button.
Pretty much everything. We record and timestamp every action taken in the app. Our goal is to make it easy to add details from the event or the entire document to a patient record in the EHR.
In-app alerts have been created to bring attention to the need for clinical interventions. Push notifications, similar to SMS messages, have been designed for both clinical interventions as well as administrative events such as being added or removed from an event or ownership being transfered.
Push notifications work like they do for all your other apps. When you don't have the app open or running in the background, push notifications are sent to your device to make sure you don't miss out any events.
When you're in the app or the app is running in the background, in-app alerts are designed to notify you and bring your attention to clinical events or tasks that need action. We have a bell icon with a badge in the header showing the number of unread alerts. We also have an alert screen that lists all the alerts and allows you to clear out the alerts that are no longer relevant.
Owners are able to take action on the event and members are in a view-only mode. Owners can transfer ownership to another team member, or members can take ownership from another owner in order to act on the event. Don't worry, we keep everyone informed when ownership is transitioned with push notifications.
Sharing was designed to allow multiple caregivers to coordinate care in an event. Sharing allows you to instantly add team members to an event. The added member receives a notification that they've been added to an event. Once added to an event, members can can view the event and receive alerts and notifications when action is required. Members can remove themselves from an event or take ownership.

Clinical

The clinical algorithms for cardiac arrest and stroke are based on AHA guidelines. The algorithm for sepsis is based on the Surviving Sepsis Campaign.
We use evidence-based protocols and present them in a way that aids in the retention of knowledge and the decision support criteria. The app can be used in simulations or mock events to test knowledge and performance.
Compliance and quality issues are the main reason Redivus exists. By using our solution, you will be in compliance with evidence-based protocols. Additionally, we help manage the interventions to ensure they are completed in a timely manner.
Yes, when a patient is transferred from one hospital to another, the transferring hospital can add a transfer team or clinician at the receiving hospital to the event and transfer ownership of the event.
Yes, EMS users can add a hospital transfer team or an individual clinician to an event they started and are managing. At arrival, the EMS owner can transfer the patient to a new event owner at the hospital. All of the event details transfer to the hospital for continuum of care.
To reactive a scenario, find the event you wish to reactivate on Archive tab of the Event screen. Notice there are filters for 7 days, 30 days, and all. Tap on the event and then the Reactivation button. Tap Yes to confirm the reactivation.
We help orchestrate each event by managing the event end-to-end while allowing team collaboration. We keep the team informed with notifications to ensure everyone is up-to-date and coordinating the next steps of care.
We're not trying to replace telemedicine providers. We aim to augment the experience on both ends. Redivus helps your clinicians start diagnosis and treatment according to standardized protocols leading up to the telemedicine provider engaging. Both clinicians can collaborate on an event as a team and stay in lock step as if the provider were onsite.
The "quick launch" for Code Blue found on the login page was designed for quick and easy access when you don't have time to login. This feature allows you to start a Code Blue event immediately so that you don't miss the first moments of the event fumbling with the login. Once you've completed the event, we give you the opportunity to log in, enter patient information, finalize the event, and share the documentation.
To identify a patient, tap the Patient Details button in the upper left corner. Enter the patient initials, room number, and facility ID, then tap Confirm. In the Events screen, each event (or patient) is represented in a card. Tap a card to open an event.

Technical

Redivus supports Apple devices running iOS (iPhone, iPod Touch, iPad) and smartphones and tablets running Android. For iOS devices, we require iOS 9.0 or higher. For Android devices, we support 8.0 (Oreo) or greater.
There currently are no system requirements for RAM or available storage on your device. Our app storage footprint is very small (<30 MB).
Absolutely! Redivus is committed to providing solutions that meet or exceed the standards required by HIPAA and HITECH. For end-to-end security, we use industry-standard encryption to secure all data between the device and our secure cloud platform.
When logged into the app, data entered, along with data pulled down from the cloud, is encrypted using industry-standard protocols and methods and then stored in temporary memory. When you logout or reach a session timeout, all data is erased from the device.
Redivus collects and stores application data generated during a user session in the Redivus Cloud. All data in transit and at rest is encrypted using industry-standard protocols and methods.
To reset your password, select Forgot Password from the login screen and follow the prompts.
The Redivus app is built to provide as much continuity as possible during periods of spotty connectivity. You'll still be able to use the app to continue your evaluation or treatment. As soon as your connectivity returns, the app will connect to our Redivus Cloud and send the data that has been queued up while offline. While offline, you will not be able share an event or transfer ownership until you are online again.
Redivus integrates with most EMRs/EHRs. For more details, consult our Technical Overview.
If you experience performance issues, try these suggestions: - Close the app and sign in again - Close other apps that may be open and consuming memory - Try rebooting your device and sign in again - Check you WiFi or cellular connection for poor signal strength
Today we use Google Analytics to track general application usage. This feature only tracks the general vicinity (city or town) of your Internet Service Provider (ISP) - not a specific latitude or longitude based on your actual location.
For active events, select the Document icon in the bottom tray, then select Entered in Error/Training and follow the prompts and the event will be deleted. For an archived event, first select Reactivate Event. Once the event is active, follow the previous steps.
For customers that use shared devices, our app remembers unique accounts on that device after the first successful login attempt. After a successful login, users sharing the device can select their username and then enter their account password to login.

Ready for the clinical decision support you deserve?